No refunds
Build My AI Ads Video is a digital product. You can access the full recorded course immediately after a successful payment. For that reason, every purchase is final and non-refundable, including:
- change of mind after purchase;
- not watching, or not finishing, the course;
- dissatisfaction with the content or your results;
- being unable to use, or not wanting to pay for, a third-party tool such as Google Flow;
- changes that third-party tool providers make to their products;
- losing access because you broke our Terms & Conditions, for example by sharing your login.
We don't offer partial refunds, credits or exchanges.
Please watch the preview video and read the module list on the sales page before you buy, so you know what's included. If you have a question before buying, email us and we'll answer it.
Customers in the EU and UK
If you live in the European Union or the UK, you'd normally have 14 days to cancel an online purchase. For digital content, that right ends once you start receiving it, provided you agreed to that.
By completing checkout, you ask for immediate access to the course and acknowledge that you lose your right to cancel once access is given. This is stated next to the purchase buttons on our sales page.
Duplicate or failed payments
These aren't refunds of a completed purchase. They're corrections to payment errors, and we'll always fix them:
- Charged twice: if you paid more than once for the same course, we refund the extra payment.
- Paid but no access: if your money was taken but the payment failed or you never received access, we'll either give you access or refund the payment in full.
To claim, email support@buildmyaifreedom.com within 30 days of the payment, with your name, the email used at checkout, the payment date and the transaction ID or a screenshot of the receipt.
Once we've checked the payment, approved corrections are sent back to your original payment method within 7 working days. Your bank may take a few more days to show the money in your account.
Trouble accessing the course?
Most access problems are quick to fix: an email in your spam folder, or a sign-in with a different email address. Email support@buildmyaifreedom.com and we'll help you get in, usually within 2 working days.
Chargebacks
If something's wrong with your payment, please contact us first. We can usually sort it out faster than your bank. If a chargeback is raised for a valid purchase, we may suspend course access while it's reviewed.
Your legal rights
Nothing in this policy takes away any right you have under consumer protection law in your country that can't be excluded by contract.
Contact
Email support@buildmyaifreedom.com for any payment or access question. This policy is part of our Terms & Conditions.